Information technology has been substantially transforming financial services for many years now. Evolving methods of electronic payment, the integration of distribution channels, the offshoring and reorganization of activities, and the control and security of phenomenal amounts of data are forcing executives to review and adapt their strategies and reorganize their activities.

The industry is also seeing its standards frameworks evolve around new technologies. Mobility is now the primary vector of communication for building a relationship of trust with clientele, especially given the latest generations of consumers.